Support

• After-Sales Support
• Product Compatibility
• Training
• CustomerNet

For technical support or product assistance, please call (508) 549-2424.

We support our customers through Worldwide Regional Business offices staffed with thoroughly trained Technical Support and Field Service Engineers. Below you will find information regarding our organization as well as information about the different services that our Customer Satisfaction Department provides.

Invensys Process Systems' Customer Satisfaction Center now supports Triconex product lines. While your service requirements continue to be supported by the dedicated personnel previously employed by each company, we now provide three central contact points. See the Technical Support link to this page.

CustomerNet
CustomerNet stands up to provide an online resource to help meet our customer needs. Starting with product documentation, CustomerNet continues to grow and will become our customers' most valued resource.

Technical Support
Local customer service representatives are available around the clock to answer your questions. Need to know where to send a component in for repair? Do you have hardware and software inquiries? These Regional Offices put you in direct contact with service personnel to support your Triconex technical products.

Product Compatibility
Considering a system upgrade? Integrating older hardware with new software, or vice versa? Consult our product compatibility matrix!

Corporate Training
Interested in learning more about the hardware you just purchased? Need to know when our next class is scheduled? Want to sign up for a class? Triconex offers a wide range of standard training classes for Engineering and Maintenance Personnel.

Premium After-Sales Support Programs
Explore the different support programs we offer to increase the functionality and longevity of your Triconex hardware.